The supported WD NAS must be available to the Windows Opersting system over the the network. Please refer to the Acronis KBA 57992: Acronis True Image: NAS Is Not Detected. If the WD NAS is not listed under "My NAS connections" and/or under "Network", type NAS` IP-address in the text field "Back up to:", then hit Enter on keyboard. For instructions, please refer to Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5. ![]() The My Cloud OS 5 SMB (Server Message Block) protocol needs to be set to SMB2, SMB3. My Cloud Home is not supported by Acronis True Image for Western Digital. IMPORTANT: Remote access by WD Level 2 Customer Support Team is required. If the solutions listed above does not resolve your issue, and Acronis True Image for Western Digital still does not see your drive,Ĭontact WD Level 2 Support and request assistance to resolve the issue. Remove the drive from the RAID Port and connect it to a non-raid port on the motherboard to see if the drive is recognized on the non-raid port.įor Internal / External drives, please refer to Arconis KBA 1515 Acronis Product Does Not Detect Hard Disks in Windows. For more information, please refer to Answer ID 2547 How to Clone an Operating System Drive with Acronis True Image for Western Digital. While the data may be transferred properly, the drive might not be bootable. IMPORTANT: Remote access by WD Level 2 Customer Support Team is required.Ĭloning to an External drive is not recommended because the controller might use slightly different geometry for the drive.
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